FAQ

Quick answers to common questions about Thristo.

What is Thristo?+
Thristo is a hyper-local fashion marketplace that helps you discover products from nearby stores and get them delivered quickly.
How do I place an order?+
Browse products, add items to your cart, and complete checkout. The store will confirm your order and then it will be prepared and dispatched for delivery.
Can I cancel my order?+
You can cancel before the store accepts the order. After acceptance, cancellation may not be available depending on order status.
How do refunds work?+
Refunds for prepaid orders are processed via the payment gateway and may take 5–7 business days depending on your bank/payment provider.
How do I contact support?+
Visit the Contact Us page from the footer to email or call us and to get directions via Google Maps.